Account & Data Deletion Request
SabiLearn allows you to delete your account and all associated personal data at any time. Review the information below to proceed with permanent account deletion.
Data That Will Be Deleted
Permanently removed upon completion
- •Profile Information: Full name, email address, password, level, and avatar image.
- •Study & Progress Records: Quiz scores, flashcard sessions, course completion history, and streak statistics.
- •AI Assistant Logs: Generation history, saved prompts, and conversation logs.
- •Device Registrations: Push notification tokens and saved preferences.
Data Retained & Security
Compliance & Legal requirements
- •Financial Transaction Records: In accordance with financial auditing and tax laws, payment receipts and billing logs are securely archived for statutory periods.
- •Anonymized Metrics: Aggregated, non-personally identifiable analytical data may be retained to improve platform security and system performance.
- •Processing Timeline: Instant execution when logged in; processed within 7 business days for email requests.
Option 1: Direct In-App & Web Account DeletionRecommended & Instant
If you have an active account, you can log in to delete your account and all associated data immediately.
Log into your SabiLearn account
Sign in to execute instant account deletion from your settings.
Option 2: Submit Account Deletion Request
Use this form if you no longer have access to the SabiLearn mobile app, cannot log in, or have uninstalled the app from your device.
Frequently Asked Questions
How long does the account deletion process take?
Direct deletion via your logged-in account takes effect immediately. Deletion requests submitted via email or web form are validated and completed within 7 business days.
Will my active store subscriptions be automatically canceled?
Deleting your account deletes your app profile, but active store subscriptions managed directly through Google Play Store or Apple App Store must be canceled via your Google Play or Apple ID subscription settings to avoid future store billing.
Need additional assistance or privacy inquiries?
For further questions regarding your data privacy, you can reach out to our privacy team at privacy@sabilearn.org.